Legal and Compliance

We, at Momentum Consult, are committed to a transparent governance process, providing our clients with a high degree of confidence that the company is being managed in compliance with industry best practice. We are committed to protecting our clients’ privacy and take stringent measures to ensure that any personal information collected by us is used lawfully and transparently. Outlined on this page are the processes implemented by us.

Treating customers fairly

Client centricity is at the core of everything we do here at Momentum Consult. We feel so passionate about it that we’ve created a Momentum Consult Treating Customers Fairly policy. We aim to provide our clients with sufficient information to enable them to make informed decisions. Outlined below are the processes implemented by us, as an authorised financial services provider (FSP) license 5503, and our financial advisers - who act as our representatives.

Complaints

You have the right to complain if you feel that the advice or services provided by any of our financial advisers was not appropriate.

Email the completed form to clientcomplaints@momentumconsult.co.za to submit your complaint.

If we are not able to resolve your complaint within six weeks, from the date when we received it, you will be advised to contact the Ombud for Financial Services.

For your convenience, their contact details are:

Postal address: PO Box 74571, Lynwood Ridge, 0040
Tel: 0860 324 766 or (012) 470 9080/99
Fax: 012 348 3447

Should your complaint be related to a product and not to advice or services, which you’ve received from us, you will need to contact the applicable product provider and/or the appropriate ombud, or regulator, responsible for that particular product.

Conflict of interest

We strive to avoid any conflict of interest. Where situations occur that could negatively affect our clients, we disclose and manage those in line with our Momentum Consult Conflict of interest policy.

Legal disclosures

You can get to know us better by reading the Momentum Consult Disclosure document of the FSP. This document can be used as a reference for the disclosures that we are required to make as a FSP under the Financial Advisory and Intermediary Services (FAIS) Act. Your financial adviser will be able to provide you with an introductory document, which will disclose information relevant to your financial adviser.

FICA rules

We need to identify our clients in accordance with the Financial Intelligence Centre Act (FICA). The requirements, to prove that we know our clients, are contained in the Momentum Consult FICA internal rules.

Contact the Momentum Consult compliance office at complianceMC@momentumconsult.co.za

Access to information

It is your constitutional right to have access to information in records held by public or private bodies. The conditions, under which information is to be disclosed and/or denied, is clearly listed in The Promotion of Access to Information Act, No 2 of 2000 (PAIA). As a subsidiary of Momentum Metropolitan Holdings, Momentum Consult adheres to the process as described in the Momentum Metropolitan Holdings PAIA manual.

Contact details

Ombudsman for long-term insurance
Private Bag X45, Claremont, 7735
Call centre: 0860 103 236
Tel: 021 657 5000
Fax: 021 674 0951

The Financial Sector Conduct Authority (FSCA)
PO Box 35655, Menlo park, 0102
Tel: 0800 110 443/0800 202 087/012 428 8000
Fax: 012 347 0870

Ombudsman for Banking Services
PO Box 87056, Houghton, 2041
Tel: 011 712 1800
Fax: 011 483 3212

The National Credit Regulator (NCR)
127 15th Road, Randjespark, Midrand
Call centre: 0860 627 627
Fax: 011 805 4905

Pension Funds Adjudicator
PO Box 580, Menlyn, 0063
Tel: 012 346 1738/012 748 4000
Fax: 086 693 7472

The Registrar of Council for Medical Schemes
Private Bag X34, Hatfield, 0028
Tel: 012 431 0500
Fax: 012 430 7644

The Credit Ombud
PO Box 805, Pinegowrie, 2123
Call centre: 0681 662 837

Our clients’ financial wellness is at the heart of everything we do. Whatever your life stage, our financial advice and solutions will empower you to manage and enhance your financial wellness throughout your lifetime.